Project Office



Several EU programs are open to applicants from Serbia and the most important programs for the Serbian ICT sector were:

  • Competitiveness of Enterprises and Small and Medium-sized Enterprises – COSME
  • Horizon 2020, as the successor of EU 7th Framework Programme for Research 2007-2013 (FP7)
  • Danube Region Strategy
  • Erasmus Plus, Program for education, youth and sport

However, the number of Serbian applications to EU programs and the respective success rate vary from program to program. In particular, SMEs are struggling to access the available funds. Serbian SMEs are often not aware of the availability of these support programs and administrative burdens and challenges in the application process are (or are regarded as) rather high. At the same time, support structures for this process dedicated to SMEs are lacking.

The ICT sector is one of the most dynamic and promising sectors in the Serbian economy. This is reflected in the comparatively high number of applicants for EU funds. Yet one of the major challenges for SMEs in the sector is the lack of institutionalized support structures. VOICT is one of the few business support organizations in the sector that is genuinely providing support and services to its members.


In order to support SMEs in this sector to take advantage of the available EU programs, VOICT teamed up with Deutsche Gesellschaft für Internationale Zusammenarbeit – GIZ, to build an internal service and competence unit with the capacity to successfully apply for respective EU programs. This unit was named simply Project Office. Its services and know-how are available to VOICT members and external clients (non-members) alike.


The objective in setting up the Project Office (PO) is to support VOICT in four different areas:

  • Enhance the service portfolio of the cluster to increase attractiveness to current and future members.
  • Support its clients to gain access to EU programs and build a knowledge base on this subject.
  • Strengthen the linkages between the research and business communities.
  • Reduce the dependency of VOICT on bilateral donors by generating projects for the cluster itself.

In its activities, the PO collects as much information as possible on the challenges and opportunities for SMEs presented by EU programs available in Serbia and the respective application procedures. This information is utilized to enhance the programs themselves and the framework conditions in Serbia.

To summarize, the PO has two separate functions:

  1. Service provider to SMEs
  2. Dialogue partner for government, EU, and other donors



In order to ensure the sustainability of the intervention, the approach was built on an elaborated business plan and business case, i.e. the costs of the unit should be covered by fees from its services and other income of the unit.

The demand for the services and work of the VOICT PO can be categorized in two groups:

  1. Internal Beneficiaries / Clients
    •  VOICT members
  2. External Beneficiaries / Clients
    •   Companies (Serbian and international)
    •   Other clusters (Serbian and international)
    •   Successful projects (creating business opportunities for members rather than the PO via the supply of IT solutions)
    •   Local (public) self-government bodies (focus on e-government, ICT solutions etc.)
    •   Public utility companies

Service Portfolio & Catalogue

The PO developed the following service catalogue, which provides, together with the pricing model for each service, the binding basis on which all services and training sessions are offered and charged. Of course, these services are free of charge or with a minimal charge for VOICT members, while at the same time are offered commercially to third parties.


Overview of Project Office activities – list of international and national projects, along with status and financial data:

19DA-SPACE – Open Innovation to raise Entrepreneurship skills and Public Private Partnership in Danube RegionDanube Transnational Programme. ERDF, IPA, ENI

# Project Title Source of Funding
International projects
1 CIRENE – Cross-border ICT Research Network IPA CBC HU-SRB
2 CompComp – Computer Industry Competency Based Cross-border Business Building IPA CBC HU-SRB
3 PPP4BroadBand – Tackling the “Broadband Gap” in SEE Rural areas through PPP model IPA SouthEastEurope (SEE)
4 ICT ICE – ICT Innovation Clustering and Entrepreneurship IPA SouthEastEurope (SEE)
6 CHET – Cooperation Hub for Engineering Technologies IPA CBC CRO-SRB
7 SmartCities CIP ICT-PSP
8 Cluster Academy RSEDP2
9 Center of Excellence USAID
10 E-parliament – the way to improving democratic processes SIDA
11 DBE – Digital Business Ecosystem FP7
12 ED4ICT – European Bridges for the ICT Entrepreneurship Experience Sharing FP7
13 KA3 – Sustain the COMunity Knowledge through the ICT / ICT.COM Life Long Learning Programme
14 Enterprize-University partnership – towards better employability – ENTE TEMPUS
15 STudent EnterPrize University Project – STEP UP TEMPUS
16 Fostering students’ entrepreneurship and open innovation in university – industry collaboration – iDEA Lab TEMPUS
17 FRACTALS – Future Internet Enabled Agricultural Applications in Balkans FP7
18 KATANA – Emerging industries as key enablers for the adoption of advanced technologies in the agrifood sector Horizon2020
19 DA-SPACE – Open Innovation to raise Entrepreneurship skills and Public Private Partnership in Danube Region Danube Transnational Programme. ERDF, IPA, ENI
20 CHECK-IT – Establishing innovation-technology platform “Checkpoint IT the Community Interreg-IPA CBC Hungary-Serbia
21 Block.IS – Catalyzing Blockchain Innovation Horizon2020
22 PUZZLE – Towards a Sophisticated SIEM Marketplace for Blockchain-based Threat Intelligence and Security-as-a-Service Horizon2020
23 WBC-RRI.NET – Embedding RRI in Western Balkan Countries: Enhancement of Self-Sustaining R&I Ecosystems Horizon2020
National projects
24 Project for newly established innovative clusters in 2010 MoERD (Ministry of Economy and Regional Development)
25 Development of 6 curricula for Cluster Academy MoERD
26 Improvement of existing video surveillance system for the city of Novi Sad Pilot project MoERD
27 Preparation and printing of VOICT’s promo material for CeBIT Vojvodina Government
28 PO capacities raising, Information system development for communication between VOICT’s members Vojvodina Government
29 Co-financing of VOICT’s contribution in 2 running IPA HU-SRB CBC projects Vojvodina Government
30 TV Informatics Digital Agenda
31 SoftBizz RNIDS 4PI
32 Studiraj IT RNIDS 4PI
33 Co-financing approved EU projects, improvement Project Office performance, support competitiveness growth via support to clustering Vojvodina Government
34 Compilation of feasibility study for connecting VOICT members via fiber optic infrastructure of the City of Novi Sad NARD (National Agency for Regional Development)
35 DanubeIT conference and B2B meetings Ministry of Trade, Tourism and Telecommunications
Overal funds in of all of the projects  €23,549,375.93
Funds for Vojvodina ICT Cluster €1,149,907.99


Vojvodina ICT Cluster

Vojvodina ICT Cluster